Community Guidelines

1. Our Community Values

Transportbidder is built on a foundation of mutual respect, safety, fairness, and trust. These Community Guidelines apply to every person who uses our platform — whether you are a Passenger, Driver Partner, or visitor. Together, we create a safe and positive experience for everyone in our community.

By using Transportbidder, you agree to follow these guidelines. Violations may result in warnings, temporary restrictions, or permanent removal from the platform.

2. Respect and Dignity

• Treat everyone with respect. Every interaction on our platform — from chat messages to in-vehicle conversations — should be conducted with courtesy and professionalism.
• No discrimination. Discrimination based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic is strictly prohibited. This includes refusing service, providing inferior service, or making offensive comments.
• No harassment. Unwanted comments, repeated contact, following, stalking, intimidation, or any behavior that makes another person feel unsafe or uncomfortable is prohibited.
• No hate speech. Slurs, derogatory language, symbols of hate, or content that promotes violence or hatred against any group is forbidden.
• Respect personal space. Both Passengers and Drivers should respect each other's personal boundaries during rides.

3. Safety First

3.1 For Everyone

• Zero tolerance for violence. Physical assault, threats of violence, or any form of intimidation will result in immediate permanent ban and may be reported to law enforcement.
• No weapons. Firearms, knives, or any weapons are prohibited in vehicles during rides, except where required by law enforcement personnel.
• No illegal substances. Possessing, using, or transporting illegal drugs during rides is prohibited.
• Emergency awareness. In an emergency, call Peru emergency services: 105 (Police), 116 (Fire), 106 (Medical/SAMU).

3.2 For Drivers

• Drive safely. Obey all traffic laws, speed limits, and road signs at all times.
• No impaired driving. Zero tolerance for driving under the influence of alcohol, drugs, or any impairing substance. Peru's legal blood alcohol limit is 0.05% (general) and 0.025% (professional drivers).
• Vehicle condition. Your vehicle must be in safe, roadworthy condition with functioning seatbelts, lights, brakes, and mirrors.
• No distracted driving. Do not text, browse social media, or use your phone for non-navigation purposes while driving. Phone mounts for navigation are acceptable.
• Valid documents. Always carry your valid driver's license and have current SOAT insurance.

3.3 For Passengers

• Verify before boarding. Always verify the Driver's name, photo, vehicle model, color, and license plate before entering the vehicle.
• Wear seatbelts. Use seatbelts at all times during the ride.
• OTP security. Only share your ride OTP with your verified, matched Driver.
• Use ride sharing. Share your live ride link with a trusted contact, especially for late-night rides.

4. Sexual Misconduct Policy

• Unwanted sexual comments, jokes, or innuendos
• Unwanted physical contact of any kind
• Asking for sexual favors in exchange for rides, ratings, or discounts
• Exposing oneself or sharing explicit content
• Following or stalking after a ride has ended
• Recording or photographing passengers/drivers without consent

If you experience sexual misconduct, report it immediately to safety@transportbidder.com and contact local police (105). We will support you through the process and take immediate action against the offending account.

5. Honesty and Integrity

• Accurate information. Provide truthful and accurate information in your profile, ride requests, bids, and all communications.
• One identity. Use only your real identity. Do not impersonate others or create fake accounts.
• Fair ratings. Rate honestly based on the actual ride experience. Do not use ratings as leverage, retaliation, or discrimination.
• Honor commitments. If you accept a ride (as Passenger or Driver), follow through. Repeated cancellations after acceptance affect the entire community.
• Fair pricing. Bid and offer fair prices. Do not exploit emergencies, bad weather, or high demand to charge exploitative fares.

6. Communication Standards

• Use in-app chat for ride-related communication only
• Be polite and professional in all messages and calls
• Do not send spam, advertisements, or solicitations
• Do not use obscene, threatening, or abusive language
• Do not request personal phone numbers, social media, or contact info outside the app
• Keep conversations appropriate and focused on the ride
• After a ride is complete, do not contact the other party through non-platform channels

7. Property and Cleanliness

For Passengers

• Treat the Driver's vehicle with respect — it is their personal property and livelihood
• Do not eat messy foods that could stain or damage the interior
• Do not smoke or vape in the vehicle
• Do not leave trash or personal items behind
• You may be held responsible for cleaning costs if you damage or soil the vehicle

For Drivers

• Keep your vehicle clean, comfortable, and odor-free
• Provide functional air conditioning/heating based on weather
• Music volume should be comfortable — adjust if the Passenger requests
• Your vehicle is a professional service space during rides

8. Accessibility

Transportbidder is committed to serving all members of our community, including persons with disabilities.

• Drivers must not refuse service to Passengers with disabilities
• Service animals must be accommodated in the vehicle
• Drivers should offer reasonable assistance (helping with luggage, mobility aids)
• If you require specific accessibility accommodations, mention them in your ride notes

Refusing service based on disability is a violation of Peruvian Law 29973 (General Law on Persons with Disabilities) and will result in account deactivation.

9. Reporting and Enforcement

9.1 How to Report

• In-App Rating: Use the post-ride rating system to flag specific issues
• Safety Concerns: safety@transportbidder.com
• General Violations: ayuda@transportbidder.com
• Emergency: Call Peru 105 (Police), then notify us

9.2 Enforcement Actions

9.3 Investigation Process

• All reports are reviewed within 24-48 hours
• Both parties may be contacted for statements
• Evidence (GPS data, chat logs, ride history) is reviewed
• Reporter identity is kept confidential
• Decisions are communicated via email

10. Appeals

If you believe an enforcement action was unfair, email appeals@transportbidder.com within 15 days with your account details and explanation. Appeals are reviewed within 10 business days.

11. Contact

• Safety: safety@transportbidder.com
• Support: ayuda@transportbidder.com
• Appeals: appeals@transportbidder.com